Return Policy
Last updated: April 12, 2026
Return Window
Customers may request a return within 30 days after receiving the item.
Eligibility Requirements
To qualify for a return, the following conditions must be met:
- The item must be unused and unworn
- All original tags must still be attached
- The product must be returned in its original packaging
- A valid proof of purchase must be provided
How to Return an Item
- Important Notice: Returns cannot be delivered in person.
- All returns must be sent via a courier service or a designated drop-off location.
- Before returning any item, customers must contact us at support@inviteck.com to receive detailed return instructions, including the correct return address and shipping method.
- Returns must be sent to our designated return facility. The return address will be provided after the request is approved.
Return Shipping Fees
- If the return is due to a defective, damaged, or incorrect product, Inviteck will cover the return shipping costs.
- If the return is due to personal preference or non-defective items, the customer is responsible for the return shipping costs.
Refund Process
- Once the returned item is received, it will be inspected to ensure it meets the return requirements.
- If approved, the refund will be issued to the original payment method within up to 10 business days.
- Please note that financial institutions may require additional time to process and reflect the refund.
Non-Refundable Costs
The following costs are non-refundable:
- Original shipping charges
- Return shipping costs paid by the customer (unless the item is defective)
- Any customs duties or import taxes
Partial Refunds
In certain situations, a partial refund may be granted, including:
- Items showing signs of use
- Products returned without original packaging or tags
- Missing parts or accessories
- Returns requested after the 30-day period but accepted as an exception
Refund Status
- After the inspection process, customers will receive an email confirmation regarding the approval or rejection of the refund.
- If more than 15 business days have passed since the refund was approved and the amount has not been received, please contact us at support@inviteck.com.
Chargebacks and Payment Disputes
- Customers are encouraged to contact our support team before initiating a chargeback or payment dispute.
- If a dispute is opened without prior contact, Inviteck reserves the right to provide order records, delivery confirmation, and communication history to the payment provider for review.
Return Window
Customers may request a return within 30 days after receiving the item.
Eligibility Requirements
To qualify for a return, the following conditions must be met:
- The item must be unused and unworn
- All original tags must still be attached
- The product must be returned in its original packaging
- A valid proof of purchase must be provided
How to Return an Item
- Important Notice: Returns cannot be delivered in person.
- All returns must be sent via a courier service or a designated drop-off location.
- Before returning any item, customers must contact us at support@inviteck.com to receive detailed return instructions, including the correct return address and shipping method.
- Returns must be sent to our designated return facility. The return address will be provided after the request is approved.
Return Shipping Fees
- If the return is due to a defective, damaged, or incorrect product, Inviteck will cover the return shipping costs.
- If the return is due to personal preference or non-defective items, the customer is responsible for the return shipping costs.
Refund Process
- Once the returned item is received, it will be inspected to ensure it meets the return requirements.
- If approved, the refund will be issued to the original payment method within up to 10 business days.
- Please note that financial institutions may require additional time to process and reflect the refund.
Non-Refundable Costs
The following costs are non-refundable:
- Original shipping charges
- Return shipping costs paid by the customer (unless the item is defective)
- Any customs duties or import taxes
Partial Refunds
In certain situations, a partial refund may be granted, including:
- Items showing signs of use
- Products returned without original packaging or tags
- Missing parts or accessories
- Returns requested after the 30-day period but accepted as an exception
Refund Status
- After the inspection process, customers will receive an email confirmation regarding the approval or rejection of the refund.
- If more than 15 business days have passed since the refund was approved and the amount has not been received, please contact us at support@inviteck.com.
- Chargebacks and Payment Disputes
- Customers are encouraged to contact our support team before initiating a chargeback or payment dispute.
- If a dispute is opened without prior contact, Inviteck reserves the right to provide order records, delivery confirmation, and communication history to the payment provider for review.
Email: support@inviteck.com
Business Hours: Monday to Friday, 09:00 – 18:00 (Lisbon, Portugal Time)
Address:
Rua dos Douradores 158
1100-204 Lisbon
Portugal
