FAQ

Shipping & Delivery

Which countries do you deliver to?

Inviteck proudly ships to customers across a wide range of international destinations. Available shipping options will automatically appear during checkout based on your delivery address.

What is the estimated delivery time?

Delivery times vary depending on the destination:

Europe: 3–7 business days
United States: 3–7 business days
United Kingdom & Ireland: 3–7 business days
Other international destinations: 3–14 business days

Please note that customs clearance, public holidays, and seasonal demand may occasionally affect delivery schedules.

Is free shipping available?

Yes. Complimentary shipping is available for many destinations and will be applied automatically whenever eligible during checkout.

How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details.

Tracking information may require between 24 and 72 hours to become active within the carrier's system.

When will my order be shipped?

Most orders are prepared and dispatched within 1–3 business days after payment has been successfully confirmed.

Returns & Exchanges

What is your return policy?

We offer a 30-day return period from the date your order is delivered.

To qualify for a return, products must be:

Unused
In their original condition
Returned with all original packaging and accessories

How do I start a return?

Before returning any item, please contact our customer support team to obtain return authorisation and instructions.

Returns sent without prior approval may not be eligible for processing.

Are return shipping costs covered?

If the item arrives damaged, defective, or differs from what was ordered, Inviteck will cover the reasonable return shipping costs.

For returns requested due to personal preference or change of mind, return shipping costs remain the responsibility of the customer.

How long does it take to receive a refund?

After the returned item arrives at our facility and passes inspection, refunds are issued to the original payment method.

Please allow up to 10 business days for the refund to be completed and reflected by your financial institution.

Orders & Modifications

Can I make changes to my order after purchase?

If your order has not yet entered the processing stage, we may be able to update certain details. Please contact us as soon as possible after placing your order.

Can I cancel an order?

Orders may be cancelled before fulfilment begins.

Once an order has entered processing or has been shipped, cancellation is no longer possible. However, you may be eligible for a return after delivery in accordance with our return policy.

What should I do if I receive a damaged item?

In the unlikely event that your order arrives damaged, please contact our support team within 48 hours of delivery and provide photographs of the item and packaging. We will work quickly to resolve the issue.

What if I receive the wrong product?

If the item received does not match your order, please contact us immediately. Our team will arrange a suitable solution as quickly as possible.

Products & Customer Support

What types of products does Inviteck offer?

Inviteck specialises in premium water bottles, thermal bottles, insulated tumblers, travel mugs, and drinkware designed for everyday hydration, coffee lovers, travel, work, fitness, and outdoor activities.

How long do thermal bottles keep drinks hot or cold?

Performance varies by product, capacity, and usage conditions. Product pages include detailed specifications to help you choose the option that best suits your needs.

Are your bottles suitable for hot and cold drinks?

Yes. Many of our insulated products are designed for both hot and cold beverages, helping maintain temperature for longer periods compared to standard drinkware.

Are your products BPA-free?

Where applicable, product materials and safety information are clearly listed on each product page. We encourage customers to review individual product specifications before purchasing.

Are your bottles suitable for travel and daily use?

Absolutely. Our collections are selected for modern lifestyles and are suitable for commuting, office use, gym sessions, travel, outdoor activities, and everyday hydration.

How should I clean my bottle or tumbler?

Cleaning instructions may vary by product. Please refer to the care information provided on the product page or packaging for best results.

What materials are used in your products?

Our collections feature carefully selected materials such as stainless steel, insulated double-wall construction, premium plastics, and other durable materials designed for long-lasting performance and everyday use.

What makes Inviteck different?

Inviteck focuses on combining quality, functionality, and modern design. We carefully select products that offer practical performance, stylish aesthetics, and reliable everyday use for customers seeking premium drinkware.

Is Inviteck a manufacturer?

Inviteck is a curated retailer that sources quality drinkware and hydration products from trusted international suppliers and manufacturers.

Are your products suitable for gifting?

Yes. Many of our bottles, tumblers, and travel mugs make excellent gifts for coffee lovers, travellers, fitness enthusiasts, students, and professionals.

Do you offer secure payments?

Yes. Our store uses secure encrypted payment technology to help protect customer information and provide a safe online shopping experience.

How can I contact customer support?

Our customer support team is available Monday to Friday from 9:00 am to 6:00 pm.

Support Email: support@inviteck.com

Why choose reusable drinkware?

Reusable bottles and tumblers offer a practical and convenient way to stay hydrated while helping reduce the use of disposable cups and single-use plastic bottles. They are designed for long-term everyday use at home, work, travel, and beyond.